Last updated: August 2026
1. Service Description
IntelliGuard is a fully managed AI loss detection service provided by NeuraIQ Pty Ltd (ABN 90 700 281 161, ACN 700 281 161), a company registered in New South Wales, Australia. The service includes hardware (Edge AI Appliance), installation, AI model calibration, ongoing model updates, and technical support. Handling of personal information is governed by our Privacy Policy, which is consistent with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
2. Subscription
IntelliGuard is provided on a monthly subscription basis. All prices are quoted in Australian Dollars (AUD) and exclude GST. The subscription includes all hardware, software, installation, calibration, and support. Tax invoices are issued in accordance with Australian Taxation Office requirements.
3. 30-Day Money-Back Guarantee
New subscribers may cancel within 30 days of activation for a full refund of subscription fees paid. Cancellation must be communicated in writing to admin@neuraiq.com.au. NeuraIQ will arrange collection of the Edge AI Appliance at no cost to the subscriber. This guarantee is in addition to (and does not limit) your rights under the Australian Consumer Law.
4. Equipment Ownership
The Edge AI Appliance and all associated hardware remain the property of NeuraIQ Pty Ltd for the duration of the subscription. Upon cancellation, NeuraIQ will collect the equipment. Subscribers are responsible for providing safe, ventilated placement and maintaining power and network connectivity to the appliance.
5. Limitation of Liability
IntelliGuard is a detection and alerting tool. NeuraIQ does not guarantee the prevention of theft. The service is designed to assist store staff in identifying potential concealment events. Except where the Australian Consumer Law or other applicable law prohibits exclusion or limitation, NeuraIQ is not liable for any losses arising from undetected events, false positives, or the acts or omissions of store staff in responding to alerts.
6. Australian Consumer Law
Nothing in these terms excludes, restricts, or modifies any consumer guarantee, right, or remedy conferred by the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)) or any other applicable law that cannot lawfully be excluded. Where a consumer guarantee applies and cannot be excluded, NeuraIQ's liability is limited (at NeuraIQ's election, and to the extent permitted by law) to re-supply of the service or refund of amounts paid.
7. Governing Law and Jurisdiction
These terms are governed by the laws of New South Wales, Australia. The parties submit to the exclusive jurisdiction of the courts of New South Wales and the courts competent to hear appeals from them. Consumer complaints may also be raised with NSW Fair Trading (fairtrading.nsw.gov.au) or the equivalent consumer protection body in your state or territory.
8. Contact
For service enquiries, contact admin@neuraiq.com.au. Registered office: Denham Court NSW 2565, Australia.